Print Terms and Conditions

Deposit
A non-refundable deposit of 30% of total accommodation cost must be received at the time of making your booking. The person facilitating the booking shall be deemed to have accepted, and by making the booking represents to the company that he/she is authorised to accept the booking conditions on behalf of all persons named in the booking. We recommend you purchase comprehensive Travel Insurance at the time of booking. All those staying in the property must be mentioned in the booking form. Final Payment
Final payment of the entire holiday is due at least 56 days prior to travel. Security Deposit payment of Dhs 1,500 must be made with final payment. If final payment is not received by the due date, the company reserves the right to cancel the booking without notice. If the number of people booked to share the property changes, we must be notified immediately of the revised number of people. If booking is made within the 56 day period then 100% of the rental is due at the time of booking.

Booking procedure
Before making a booking you must contact us first to make sure that your chosen property is available for the dates required. At this time you must have read these terms and conditions. We accept both Visa and Mastercard and should you wish to pay by these means you will be sent an invoice via a secure link through our online payment system. We also accept American Express through a mail order system, there is a 2% charge for this service. Alternatively we can e mail/fax you an invoice if you wish to make payment by bank transfer. Your funds must be received 72 hours from the date of invoice or we reserve the right to consider the booking invalid and will re advertise the property for the dates requested. If for any reason the monies take longer than the 72 hours then you must send proof that monies are on their way and we will grant an additional 48 hours. The same booking procedure applies to the balance due 56 days prior to arrival. Monies will be due 72 hours from date of invoice. The same also applies if your booking is made within the 8 week period. 100% of the rental is due within 72 hours from date of invoice. Our holiday letting agreement will be sent to you at the time of booking we ask that you read through this agreement and sign in the presence of a witness (non family member) and fax a copy of the signed agreement back to our office.

Arrival and Departure
All villas and apartments are available from 3pm from the start day of the holiday let and must be vacated by 10am on last day of holiday let. However if your chosen villa/apartment does not have any other guests on those days you may be able to arrive/vacate at slightly earlier/later times. These times must be arranged and agreed with our office prior to arrival. A staff member will be available upon your arrival at the property to meet you with the keys, show you around and assist with any questions.

Cancellations
In the event of cancellation, the Tenants must notify the Company immediately and any notice will be effective upon receipt by the Company. The following cancellation charges shall apply:

Notice Charge

a) more than 8 weeks deposit only
b) less than 8 weeks deposit + 20% balance
c) less than 6 weeks deposit + 25% balance
d) less than 4 weeks deposit + 50% balance
e) less than 2 weeks deposit + 70% balance
f) less than 1 week deposit + full balance

Pricing Policy
All prices are correct at time of publishing and are subject to change due to exchange rate fluctuation. Our prices are based in UAE Dirhams.

Security Deposits
A bond of between Dhs 1,500 to Dhs 3,000 depending on the property is held as security against any additional cleaning, removal of excess rubbish, damage or undue wear and tear. All damages, breakages or losses to the property, furniture or furnishings will be paid for by the tenant and must be reported to us immediately. For damages over and above the security deposit held an invoice will be issued and payment will be due immediately. Deposits are refundable within approximately 7 working days after check out and all deposits are subject to clearance from the company. In case of any damages the company reserves the right to hold the deposit until the cost of damages has been finalised. It is the responsibility of the tenant to leave the property clean and tidy, and excess rubbish dealt with appropriately. The condition of the property must be left as close as possible to the condition it was in when you began your stay. The loss of keys will attract a replacement and call out cost of AED 350.

Relationship
The company organise and arrange the accommodation pursuant to contractual arrangements it has with property managers and owners. The company does not occupy or have any control over any property and as such is not liable for any damage or loss, whether to person or property and howsoever arising, to any person who has booked accommodation through the company. Although bookings are managed by the company, the final decision as to the availability of the property for rental rests with the owners. Should owners withdraw their property from the rental pool, the company will make every effort to offer comparable accommodation at no extra cost to those whose bookings that are affected. If the company concludes that it is not able to offer comparable accommodation, those whose bookings have been affected will be entitled to a refund of any deposit paid.

Sickness
If special provisions are required as a result of illness or disability of one or several of the booking party, any special request must be made in the space provided. The Company will not be liable for any loss, damage or loss of enjoyment to the holiday if not notified at the time of booking.
In the event of serious disability or illness, the Company reserves the right to decline any booking.

Visa and Insurance Provisions
It is your responsibility to ensure that you have the appropriate form of Visa attached to your passport for the purposes of entering the UAE. Further it is your responsibility to ensure that you have the appropriate level of Travel and Sickness Insurance for the duration of your stay in the UAE. This is a Mandatory requirement and the Company will wish to see the insurance Policy prior to arrival.

Travel arrangements
The Company does not own either an Airline or Car Hire Company. Thus, it will be your responsibility to make your own travel arrangements to and from Dubai. In the case of Car Hire, the Company will be able to arrange hire for you but will need to have at least 7 days advance notice with a copy of your passport for identification purposes. You will need to ensure that you have an International Driving Licence.

General rules applicable to accommodation
• All rubbish shall be wrapped, tied and placed where indicated. Bottles/boxes/glass etc placed in recycling bins where provided. All Rubbish must be removed from the property daily.
• No excess noise from Radios, TVs, doors slamming, voices etc to be made at any time within the property or grounds and in particular in residential areas when returning home late. After 9.00pm no noise to be audible outside the property and, if necessary, doors & windows should be closed to ensure this. Neighbourhood noise is a frequent cause of complaints. If someone is disturbed by a particular noise incident (like a noisy party), they may contact the 'Holiday Letting 24 hour number' who may direct a person causing the noise to stop at any time of the day or night. Should Security be called to a property more than twice, those occupying the premises will be evicted without refund.
• All doors and windows shall be left securely fastened when the premises are left unattended and a member of the company team reserves the right to enter and fasten the same if necessary.
• Those persons appearing on this booking form shall be the only persons entitled to enter the accommodation and no substitution shall be made during the letting period.
• There are to be no visiting guests overnight. Only registered guests are permitted to stay at the property overnight. Breaching this condition will result in immediate eviction and forfeiture of your bond.
• All Guests are required to keep, retain and leave the property in good order. Any damage or breakages are to be reported to the company immediately. Inspections of properties may be made with reasonable prior notification to the tenants.
• For SECURITY reasons, Please DO NOT allow access to the property to ANY persons you CANNOT PERSONALLY identify.

Website and brochure information
Although we endeavour to ensure all information displayed on our website and in our brochure is correct, we will not be held responsible for any errors in content. Please contact us if you have any queries regarding published information.

Copyright
All the property photographs and text on our Arabian Escapes website is copyrighted and under no circumstances be copied or used in any other media. Contact sara@arabianescapes.com for further information.