ArabianEscapes.com Terms and Conditions
Once you have made your booking you are bound by the booking conditions
below. Your booking is with Arabian Escapes LLC, PO Box 211044, Dubai,
United Arab Emirates, a company registered with the Dubai Economic Department
under Licence no. 571429 henceforth known as “the company”.
Villas/Apartments
Every effort is made to ensure that the description of facilities and
services of the villa/apartment you have chosen is accurate, however the
company cannot be held liable for omissions, errors or alterations to
a property’s facilities and services whether temporary or permanent.
Deposit
A non-refundable deposit of 30% of total accommodation cost must be received
at the time of making your booking. The person facilitating the booking
shall be deemed to have accepted, and by making the booking represents
to the company that he/she is authorised to accept the booking conditions
on behalf of all persons named in the booking. We recommend you purchase
comprehensive Travel Insurance at the time of booking. All those staying
in the property must be mentioned in the booking form. Final Payment
Final payment of the entire holiday is due at least 56 days prior to travel.
Security Deposit payment of Dhs 1,500 must be made with final payment.
If final payment is not received by the due date, the company reserves
the right to cancel the booking without notice. If the number of people
booked to share the property changes, we must be notified immediately
of the revised number of people. If booking is made within the 56 day
period then 100% of the rental is due at the time of booking.
Booking procedure
Before making a booking you must contact us first to make sure that your
chosen property is available for the dates required. At this time you
must have read these terms and conditions. We accept both Visa and Mastercard
and should you wish to pay by these means you will be sent an invoice
via a secure link through our online payment system. We also accept American
Express through a mail order system, there is a 2% charge for this service.
Alternatively we can e mail/fax you an invoice if you wish to make payment
by bank transfer. Your funds must be received 72 hours from the date of
invoice or we reserve the right to consider the booking invalid and will
re advertise the property for the dates requested. If for any reason the
monies take longer than the 72 hours then you must send proof that monies
are on their way and we will grant an additional 48 hours. The same booking
procedure applies to the balance due 56 days prior to arrival. Monies
will be due 72 hours from date of invoice. The same also applies if your
booking is made within the 8 week period. 100% of the rental is due within
72 hours from date of invoice. Our holiday letting agreement will be sent
to you at the time of booking we ask that you read through this agreement
and sign in the presence of a witness (non family member) and fax a copy
of the signed agreement back to our office.
Arrival and Departure
All villas and apartments are available from 3pm from the start day of
the holiday let and must be vacated by 10am on last day of holiday let.
However if your chosen villa/apartment does not have any other guests
on those days you may be able to arrive/vacate at slightly earlier/later
times. These times must be arranged and agreed with our office prior to
arrival. A staff member will be available upon your arrival at the property
to meet you with the keys, show you around and assist with any questions.
Cancellations
In the event of cancellation, the Tenants must notify the Company immediately
and any notice will be effective upon receipt by the Company. The following
cancellation charges shall apply:
Notice Charge
a) more than 8 weeks deposit only
b) less than 8 weeks deposit + 20% balance
c) less than 6 weeks deposit + 25% balance
d) less than 4 weeks deposit + 50% balance
e) less than 2 weeks deposit + 70% balance
f) less than 1 week deposit + full balance
Pricing Policy
All prices are correct at time of publishing and are subject to change
due to exchange rate fluctuation. Our prices are based in UAE Dirhams.
Security Deposits
A bond of between Dhs 1,500 to Dhs 3,000 depending on the property is
held as security against any additional cleaning, removal of excess rubbish,
damage or undue wear and tear. All damages, breakages or losses to the
property, furniture or furnishings will be paid for by the tenant and
must be reported to us immediately. For damages over and above the security
deposit held an invoice will be issued and payment will be due immediately.
Deposits are refundable within approximately 7 working days after check
out and all deposits are subject to clearance from the company. In case
of any damages the company reserves the right to hold the deposit until
the cost of damages has been finalised. It is the responsibility of the
tenant to leave the property clean and tidy, and excess rubbish dealt
with appropriately. The condition of the property must be left as close
as possible to the condition it was in when you began your stay. The loss
of keys will attract a replacement and call out cost of AED 350.
Relationship
The company organise and arrange the accommodation pursuant to contractual
arrangements it has with property managers and owners. The company does
not occupy or have any control over any property and as such is not liable
for any damage or loss, whether to person or property and howsoever arising,
to any person who has booked accommodation through the company. Although
bookings are managed by the company, the final decision as to the availability
of the property for rental rests with the owners. Should owners withdraw
their property from the rental pool, the company will make every effort
to offer comparable accommodation at no extra cost to those whose bookings
that are affected. If the company concludes that it is not able to offer
comparable accommodation, those whose bookings have been affected will
be entitled to a refund of any deposit paid.
Sickness
If special provisions are required as a result of illness or disability
of one or several of the booking party, any special request must be made
in the space provided. The Company will not be liable for any loss, damage
or loss of enjoyment to the holiday if not notified at the time of booking.
In the event of serious disability or illness, the Company reserves the
right to decline any booking.
Visa and Insurance Provisions
It is your responsibility to ensure that you have the appropriate form
of Visa attached to your passport for the purposes of entering the UAE.
Further it is your responsibility to ensure that you have the appropriate
level of Travel and Sickness Insurance for the duration of your stay in
the UAE. This is a Mandatory requirement and the Company will wish to
see the insurance Policy prior to arrival.
Travel arrangements
The Company does not own either an Airline or Car Hire Company. Thus,
it will be your responsibility to make your own travel arrangements to
and from Dubai. In the case of Car Hire, the Company will be able to arrange
hire for you but will need to have at least 7 days advance notice with
a copy of your passport for identification purposes. You will need to
ensure that you have an International Driving Licence.
General rules applicable to accommodation
• All rubbish shall be wrapped, tied and placed where indicated.
Bottles/boxes/glass etc placed in recycling bins where provided. All Rubbish
must be removed from the property daily.
• No excess noise from Radios, TVs, doors slamming, voices etc to
be made at any time within the property or grounds and in particular in
residential areas when returning home late. After 9.00pm no noise to be
audible outside the property and, if necessary, doors & windows should
be closed to ensure this. Neighbourhood noise is a frequent cause of complaints.
If someone is disturbed by a particular noise incident (like a noisy party),
they may contact the 'Holiday Letting 24 hour number' who may direct a
person causing the noise to stop at any time of the day or night. Should
Security be called to a property more than twice, those occupying the
premises will be evicted without refund.
• All doors and windows shall be left securely fastened when the
premises are left unattended and a member of the company team reserves
the right to enter and fasten the same if necessary.
• Those persons appearing on this booking form shall be the only
persons entitled to enter the accommodation and no substitution shall
be made during the letting period.
• There are to be no visiting guests overnight. Only registered
guests are permitted to stay at the property overnight. Breaching this
condition will result in immediate eviction and forfeiture of your bond.
• All Guests are required to keep, retain and leave the property
in good order. Any damage or breakages are to be reported to the company
immediately. Inspections of properties may be made with reasonable prior
notification to the tenants.
• For SECURITY reasons, Please DO NOT allow access to the property
to ANY persons you CANNOT PERSONALLY identify.
Website and brochure information
Although we endeavour to ensure all information displayed on our website
and in our brochure is correct, we will not be held responsible for any
errors in content. Please contact us if you have any queries regarding
published information.
Copyright
All the property photographs and text on our Arabian Escapes website is
copyrighted and under no circumstances be copied or used in any other
media. Contact sara@arabianescapes.com for further information.